Last updated: January 2026
1. Introduction
Welcome to Warmheart Stay. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website and services.
By accessing or using our platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information to provide and improve our services for guests, hosts, and visitors.
Personal Information
While using our platform, we may request personally identifiable information including:
- Full name
- Email address
- Phone number
- Billing or residential address
- City, State, Province, ZIP/Postal Code
- Booking and reservation information
- Cookies and usage data
Usage Information
We may automatically collect information about how the website is accessed and used. This may include:
- IP address
- Browser type and version
- Pages visited
- Date and time of visits
- Time spent on pages
- Device information and diagnostics
3. How We Use Your Information
Warmheart Stay uses collected information for the following purposes:
- To provide and maintain our services
- To process bookings and reservations
- To communicate updates and notifications
- To provide customer support
- To personalize user experience
- To improve our website and services
- To monitor platform usage and analytics
- To detect, prevent, and resolve technical issues
- To comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information.
Cookies help us improve functionality, analyze usage, and enhance your browsing experience. You can configure your browser to refuse cookies, although some parts of the site may not function properly.
5. Data Security
The security of your personal information is important to us. We implement commercially reasonable security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
6. Third-Party Services
We may use trusted third-party services to help operate our platform, including payment processors, analytics tools, and hosting providers.
These third parties may have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain data processing activities
- Withdraw consent where applicable
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: warmstayheart@gmail.com